Standard Videotapes

DO MY ORIGINAL VIDEOTAPES GET RETURNED TO ME?
Yes, after the digitize and transfer process, your original videotapes are returned to you along with the new modern useable format.

HOW LONG DOES IT TAKE TO COMPLETE MY PROJECT?
Project completion can take up to 12 weeks. Expedited services are available.

WHAT IF MY TAPES ARE BLANK?
If your "Memories Expert" finds a blank videotape, you will be notified upon completion of your order. There is no refund for blank videotapes.

WHAT IF MY TAPE IS DAMAGED AND NEEDS REPAIR?
Transfer Home Movies has the ability to repair videotapes. Repairs options are listed in the store.

WHAT COMES ON MY THUMBDRIVE?
Each videotape will be digitized to its own “MP4” file. This is a universal video file type that will play on all computers, smartphones and tablets, as well as any smart TV’s that have the capability to play video. A thumbdrive holds multiple MP4 files and the number of videos on each thumbdrive is based on the size of the files.

WHAT COMES ON MY DVD?
We will digitize and transfer each videotape to its own DVD. Since sometimes it is unclear what is on a videotape, we have come to find our customers appreciate them all being separated so each tape is placed on its very own DVD. Your DVDs can be played in any standard DVD player, Bluray player, or computer with a DVD drive (and DVD viewing software).

HOW ARE MY THUMBDRIVES AND DVDS DELIVERED?
Each thumbdrive and DVD is packaged separately in it’s own sleeve.

HOW MANY HOURS FIT ON A DVD?
DVD’s have the ability to hold up to 6 hours of footage on one DVD. Since almost all videotapes are 6 hours long or less, this works out well for our customers. Rare Videotapes that are longer than 6 hours may be split onto two DVD’s.

DOES IT COST EXTRA IF MY TAPE IS REALLY LONG?
We do not charge additional for longer videotapes. While some companies charge a certain price for the first hour and additional after that, we have just one price, no matter the length.

DO THE DVDS GET RETURNED TO ME WITH CHAPTERS?
We do not chapter the DVD’s. DVD players have a fast forward feature that allows you skip through a DVD rather quickly. 

WILL YOU ENHANCE AND IMPROVE THE QUALITY OF MY VIDEOTAPES?
We do not enhance the quality of videotapes. Since videotapes are analog, there is no method to enhance the quality that would be affordable to the average consumer. 

CAN YOU DIGITIZE AND TRANSFER RECORDED TV SHOWS OR HOLLYWOOD MOVIES?
It is legal to make digital backups of any Hollywood movies that your own and even view them in the new format. Unfortunately, while it is legal to do so, there is “copyright protection” embedded in most Hollywood movie videotapes that prevent our equipment from doing the work. Often times, it is cheaper to purchase the digital download or buy the DVD online. We have never had any problems with the Digitize and Transfer process with TV Shows. 

WHAT IF MY MEDIA CANNOT BE TRANSFERRED?
When Transfer Home Movies attempts to Digitize and Transfer the media presented by the customer and if Transfer Home Movies cannot Digitize and Transfer the media due to the age, condition, equipment compatibility, or any other reason, then the media will be returned to the customer. Due to the fact that considerable time and effort goes into the Digitize and Transfer process, no refund shall be issued.