WHAT TYPES OF MEDIA CAN YOU CONVERT INTO A MODERN FORMAT?
When placing your order, the available types of media we can convert (videotapes, film reels, photos/slides/negatives, and audio) are listed. Contact Transfer Home Movies with any questions.

WHO IS MY MEMORIES EXPERT AND WHAT DO THEY DO?
Upon finalizing your order, you will be assigned a dedicated "Memories Expert" who will work with you throughout the process. 

• Preparing - Depending on the options you choose as part of your order, your "Memories Expert" will facilitate getting a "Memories Box" to you, provide your prepaid shipping label to send us your memories, and share all necessary information for self shipping.

• Processing - When your memories are received, your Memories Expert will catalogue, organize, and prepare your memories for the "Digitize and Transfer" process.

• Your dedicated Memories Expert will notify you once your order is completed and will make sure you receive the final product(s) included in your order. When choosing to have your original memories returned, they will be shipped to you along with your new and modern media created through our "Digitize and Transfer" process along with full package tracking and basic shipping insurance.

• Communicating - Throughout the entire process, your dedicated Memories Expert will keep you updated on the progress of your order via text and/or email and will contact with any questions.

HOW LONG DOES IT TAKE TO COMPLETE MY PROJECT?
Project completion can take up to 12 weeks. Expedited services are available when placing your order.

WHAT IF THERE IS AN ISSUE WITH MY COMPLETED ORDER?
With our worry-free guarantee, if you have any questions or concerns after your project is finalized, please contact Transfer Home Movies within 30 days of the completion of your order. The Transfer Home Movies team works with our customers to make sure that the end product meets a customer's expectations to the best of our abilities.

It is strongly recommended that files are reviewed as soon as possible.

DO MY ORIGINAL MEMORIES GET RETURNED TO ME?
During the order process you can choose to have your original memories returned or to have them recycled. Recycling of memories will take place 45 days after the customer is notified that the project is complete.

HOW ARE MY THUMBDRIVES AND DVDS DELIVERED?
Each thumbdrive and DVD is packaged separately in it’s own sleeve.

HOW IS MY DIGITAL DOWNLOAD DELIVERED?
Once an order is completed, an email is sent with a link to download the digital files. Digital downloads are available for 30 days and, after 30 days, the download link expires and cannot be used. There is an additional cost after 30 days to have your files reuploaded (and a new digital download link provided). Digital files are deleted off of our servers completely 120 days after the project is completed. It is strongly recommended that files are downloaded, watched, and backed up (to another device) as soon as possible.

WHERE IS "TRANSFER HOME MOVIES" LOCATED?
Our facility, including our retail store front, is located in Whitman, MA. We love meeting our customers in person and welcome “drop-off” appointments.

CAN I PURCHASE A GIFT CERTIFICATE?
Absolutely! You can purchase gift certificates in the amounts of $25, $50, $100, $250, and $1000.

ONCE YOU DIGITIZE MY MEMORIES, WHAT CAN YOU TRANSFER THEM TO?
When placing your order, you are prompted to choose what type of modern useable format (ex. thumbdrive, DVD, etc.) you would like to have us transfer your memories to. You get to choose, so you have the end product that fits your needs.

DO YOU HANDLE SMALL PROJECTS AND/OR LARGE PROJECTS?
We handle projects of all sizes. We have had projects that include a single memory or thousands of memories and everything in between. There is no such thing as a project too big or too small.

CAN YOU ACCOMMODATE OUR ORGANIZATION’S SALES TAX EXEMPT STATUS?
Absolutely! We have worked with non-profits, education institutions, government agencies, and businesses that require us to function as a subcontractor. Please submit a copy of your ST-12 or sales tax certificate. 

HOW DO I REDEEM MY GOUPON VOUCHER?
If you have already purchased a groupon voucher that you need to redeem, please view the email from Groupon that included your voucher and in this email is a link to the page for redeeming your voucher(s).

DO I HAVE TO PAY FOR SHIPPING?
We offer two shipping solutions.

1 - Our customers are welcome to self ship their memories using their preferred shipping method.

2 - Utilize our "Memories Box" program for a flat fee of $25 which includes shipping you an empty "Memories Box", a prepaid shipping label to send your box of memories to our facility, and the shipping of your completed order back to you. It's that simple!

WHEN I SHIP MY MEMORIES, IS MY PACKAGE INSURED?
Transfer Home Movies utilizes USPS as our shipping partner. Standard shipping insurance of $100 is included with our shipping. The insurance is offered by and any claims are the responsibility of the USPS.

WHERE DO YOU SHIP?
We ship to any of the 50 US states! International shipping is not available at this time.

HOW DO I PACK MY MEMORIES?
When mailing us your memories, please make sure to add filler (newspaper, crumpled paper, foam pieces, etc.) to the box so your memories are not loose during the shipping process.

DO I HAVE TO SHIP MY MEMORIES OR CAN I DROP THEM OFF?
While the majority of our customers ship us their memories, our local customers are more than welcome to setup a “drop-off” appointment for an in-person experience with your "Memories Expert". We love meeting our customers in person!

DO MY ORIGINAL MEMORIES (MEDIA) GET RETURNED TO ME?
During the order process you can choose to have your original media returned or to have them recycled. Recycling of media will take place 30 days after the customer is notified that the project is complete.

HOW LONG DOES IT TAKE TO COMPLETE MY PROJECT?
Project completion can take up to 12 weeks. Expedited services are available when placing your order.

WILL MY MEDIA STAY IN ORDER?
Yes, we can digitize your videotapes, film reels, and audio media in any order you would like. Please make sure to label this media in the correct order prior to packing and sending them to our facility. While we cannot guarantee the order of your photos, slides, and negatives, if you package like items in groups of 50 or more, we can keep the groups of images together in separate folders on your thumbdrive or digital download.

WHAT IF MY MEDIA IS BLANK?
If your "Memories Expert" finds that any of your media is blank, you will be notified. The digitize process for every memory (piece of media) takes the same amount of time whether they are blank or not. There are no refunds or credits for blank media.

WHAT IF MY MEDIA NEEDS REPAIR?
Transfer Home Movies has the ability to repair old media. Depending on the specific type of media and the condition, we offer both standard repairs and restoration services.

If you know that your media needs repair, there is an option for repair when placing your order. If the production team determines that media requires repair, you will be notified by your "Memories Expert" along with your options.

WHAT COMES ON MY THUMBDRIVE?
Each piece of media will be digitized to its own “MP4” file (videos), "JPG" file (photos), or "MP3" file (audio). Theses are universal file types that will play on all computers, smartphones, and tablets, as well as any smart TVs that have the capability to play these types of files.

A thumbdrive holds multiple digital files and the number of files on each thumbdrive is based on the size of the files.

WHAT COMES ON MY DVD/CD?
We will digitize and transfer each piece of video media separately. Each videotape will receive its own DVD while up to 120 minutes of film reels will be on each DVD (with chapters for the individual reels). Your DVDs can be played in any standard DVD player, Bluray player, or computer with a DVD drive (and DVD viewing software).

We will digitize and transfer each piece of audio media separately. Audio files are combined and up to 70 minutes of audio will be on each CD. Your CDs can be played in any standard CD player or computer with a CD drive (and CD playing software).

HOW ARE MY THUMBDRIVES AND DVDS DELIVERED?
Each thumbdrive and DVD is packaged separately in it’s own sleeve.

HOW MANY HOURS FIT ON A DVD?
DVDs have the ability to hold up to 6 hours of footage on one DVD. Since almost all videotapes are 6 hours long or less, this works out well for our videotape customers. Rare Videotapes that are longer than 6 hours may be split onto two DVDs. With film reels we put no more than 2 hours of memories on each DVD.

DOES IT COST EXTRA IF MY MEDIA IS REALLY LONG?
We do not charge additional for longer videotapes but reels are priced differently based on their length.

DO THE DVDS GET RETURNED TO ME WITH CHAPTERS?
We do not chapter the DVDs made from videotapes because each videotape gets its own DVD. Since many reels are on one DVD (up to 2 hours of reels) the DVDs are chaptered for each reel. Regardless of what type of media you have converted to DVD, DVD players have a fast forward feature that allows you skip through a DVD rather quickly.

WILL YOU ENHANCE AND IMPROVE THE QUALITY OF MY MEDIA?
We do not enhance the quality of videotapes. Since videotapes are magnetic, analog, tapes there is no method to enhance the quality that would be affordable to the average consumer, therefore videotapes are captured in their original analog quality.

Film Reels are individual frames and therefore we have the ability to capture the frames individually and we do so in an HD quality.

Photo, slides, and negatives are scanned at 600dpi . Because we are technically "scanning" your media, we have the ability to fix color, exposure, and orientation. We put every effort into making your memories look the best that we can. We also offer complete restoration services for any images that you would like to alter significantly.

For audio media, we can sometimes enhance volume and make an audio recording a bit louder. If you would like the audio length edited or background noice, pops, hisses, etc. removed, we can do so for an additional cost.

WILL MY DIGITIZED MEDIA HAVE SOUND?
All media presented with sound (with the exception of film reels) will be converted into a modern format with the original audio. Converted files from film reels will be video only.

CAN YOU DIGITIZE AND TRANSFER HOLLYWOOD TV SHOWS OR MOVIES?
It is legal to make digital backups of any Hollywood movies or TV shows that you own and even view them in the new format. Unfortunately, while it is legal to do so, there is “copyright protection” embedded in most Hollywood videotapes that prevent our equipment from doing the work. Often times, it is cheaper to purchase the digital download or buy the DVD online. We have never had any problems with the "Digitize and Transfer" process of home recorded TV Shows on videotape, but sometimes do have copyright issues with the home recorded movies. Film reels have no such copyright protection and therefore can be converted based on the quality of the media alone.

WHAT IF MY MEDIA CANNOT BE CONVERTED?
When Transfer Home Movies attempts to "Digitize and Transfer" the media presented by the customer and if Transfer Home Movies cannot "Digitize and Transfer" the media due to the age, condition, equipment compatibility, or any other reason, then the media will be returned to the customer or recycled based on the selections made by the customer at the time of ordering. Due to the fact that considerable time and effort goes into the attempt to "Digitize and Transfer" all media (including media that cannot be converted), no refund shall be issued.

WHAT IF MY MEDIA IS IN A DIFFERENT FORMAT THAN WHAT I CHOSE IN MY ORDER?
When placing your order, the included types/formats of media will be listed along with the pricing for each. If we receive media in the order that is a different type or format than what was described in the order, your Memories Expert will contact you with all of the options. Due to the fact that considerable time and effort goes into the "Digitize and Transfer" process, and because of the amount of work it takes to determine if and what different format media is, no refund shall be issued.