Order Details

WHAT'S INCLUDED
A digital download is included with your Amazon Order. There will be a separate digital (MP4) file for every videotape that you include in your order. When placing your order, you will be prompted to choose if you would like DVDs and/or thumbdrives. You get to choose, so you have the end products that fit your needs.

Upon completion of your order, an email will be sent to you with instructions along with a link for you to download your digital files.

Use your "Memories Box" that you have received from Amazon or a box that you have at home to send your videotapes to Transfer Home Movies. Your videotapes can be sent to:

Transfer Home Movies

549 Bedford Street, Suite 2

Whitman, MA 02382

DO I HAVE TO PAY FOR SHIPPING?
Amazon customers have the ability to choose to shelf ship their memories to Transfer Home Movies using any shipping service of their choosing or the option to purchase a discounted prepaid USPS shipping label from Transfer Home Movies. To review the shipping options and choose the best option for your order, please visit "Step 6" above.


HOW LONG DOES IT TAKE TO COMPLETE MY PROJECT?
Project completion can take up to 12 weeks. Expedited services (4-6 weeks) are available for $25.

DO MY ORIGINAL MEMORIES GET RETURNED TO ME?
Included with your order is complimentary recycling of your original videotapes. With this option, Transfer Home Movies will store your videotapes for 30 days following the completion of your order. After the 30 days, your videotapes will be recycled.

If you would like to have your videotapes returned to you, please review the options above in "Step 7" to add return shipping of your original videotapes to your order.

ONCE YOU DIGITIZE MY MEMORIES, WHAT CAN YOU TRANSFER THEM TO?
A digital download is included with your Amazon Order. There will be a separate digital (MP4) file for every videotape that you include in your order. When placing your order, you will be prompted to choose if you would like DVDs and/or thumbdrives. You get to choose, so you have the end products that fit your needs.

HOW ARE MY THUMBDRIVES AND DVDS DELIVERED?
Each thumbdrive and DVD is packaged separately in it’s own sleeve.

WHERE IS "TRANSFER HOME MOVIES" LOCATED AND HOW DO I CONTACT YOU?
We have a store front retail space in Whitman, MA. We love meeting our customers in person and welcome “drop-off” appointments.

We love hearing from our customers. Whether you have a question about a previous order, a future order, or even just a technical inquiry, one of our memory experts is waiting to happily assist you.

Email - Solutions@TransferHomeMovies.com
Call/Text - 781.447.4686

DO MY ORIGINAL VIDEOTAPES GET RETURNED TO ME?
If you have chosen to have your videotapes returned to you ("Step 7" above), after the digitize and transfer process, your original videotapes are returned to you along with any thumbdrives and/or DVDs you add to your order.

HOW LONG DOES IT TAKE TO COMPLETE MY PROJECT?
Project completion can take up to 10-12 weeks. Expedited service of 4-6 weeks is available.

WHAT IF MY TAPES ARE BLANK?
If your Memories Expert finds a blank tape, you will be notified upon completion of the "Digitize and Transfer" process. There is no refund for blank videotapes.

WHAT IF MY VIDEOTAPE IS DAMAGED AND NEEDS REPAIR?
Transfer Home Movies has the ability to repair videotapes at a cost of $15 per videotape. Repairs options are listed on our Amazon Orders page.

If during the Digitize process, Transfer Home Movies finds a videotape that requires repair, your dedicated Memories Expert will contact you.

WHAT COMES ON A THUMBDRIVE?
If a thumbdrive is added to your order, each videotape will be digitized to its own individual “MP4” file and all digital files from your order will be saved onto one thumbdrive. MP4 is a universal video file type that will play on all computers, smartphones, and tablets, as well as any smart TVs that have the capability to play video. A thumbdrive holds multiple MP4 files and the number of videos on each thumbdrive is based on the size of the files.
(ex. 10 videotapes = 10 digital MP4 files on 1 thumbdrive)

WHAT COMES ON A DVD?
If DVDs are added to your order, we will Transfer each videotape to its own individual DVD. Since sometimes it is unclear what is on a videotape, we have come to find that our customers appreciate them all being separated so each tape is placed on its very own DVD. Your DVDs can be played in any standard DVD player, Bluray player, or computer with a DVD drive (and DVD viewing software).

HOW ARE MY THUMBDRIVES AND DVDS DELIVERED?
Each thumbdrive and DVD is packaged separately in it’s own sleeve.

HOW MANY HOURS FIT ON A DVD?
DVDs have the ability to hold up to 6 hours of footage on one DVD. Since almost all videotapes are 6 hours long or less, this works out well for our customers. Rare Videotapes that are longer than 6 hours may be split onto two DVDs.

DOES IT COST EXTRA IF MY TAPE IS REALLY LONG?
Unlike our competitors, we do not charge additional for longer videotapes. While some companies charge a certain price for the first hour and additional after that, we have just one price, no matter the length.

DO THE DVDS GET RETURNED TO ME WITH CHAPTERS?
We do not chapter the DVDs. DVD players have a fast forward feature that allows you skip through a DVD rather quickly. 

WILL YOU ENHANCE AND IMPROVE THE QUALITY OF MY VIDEOTAPES?
We do not enhance the quality of videotapes. Since videotapes are analog, there is no method to enhance the quality that would be affordable to the average consumer. 

CAN YOU DIGITIZE AND TRANSFER RECORDED TV SHOWS OR HOLLYWOOD MOVIES?
It is legal to make digital backups of any Hollywood movies that you own and even view them in the new format. Unfortunately, while it is legal to do so, there is “copyright protection” embedded in most Hollywood movie videotapes that prevents our equipment from doing the work. Often times, it is cheaper to purchase the digital download or buy the DVD online. We have never had any problems with the Digitize and Transfer process with TV Shows.